FAQ

Need help? We’re here for you - contact us or drop us an email: support@thejourneyclothing.com

Before you get in touch, have a browse through our FAQs below to see if we’ve answered your query:

I live close to you. Can I do a local pick-up?

We will not be offering local pickups. We apologize for any inconvenience this may cause.

What is your return/exchange policy?

All sales are final. Items cannot be returned or exchanged. If there is an issue with your order email us at support@thejourneyclothing.com or send us a DM on Instagram.

Do you offer international shipping?

Not at the moment but we are working towards it.

How long will it take to receive my order?

Delivery times vary based on your shipping destination. Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use the tracking number to monitor the progress of your shipment.

How can I contact customer service?

Reach out to us at support@thejourneyclothing.com or send us a message on Instagram!